Post Office Broadband Review

Last updated on March 12th, 2020 at 05:26 pm

Post Office Broadband

Post Office offers a simple range of broadband and phone packages which are more affordable and cheaper, when compared BT or Sky.

Both standard (ADSL) and fibre speed plans are available with Post Office.

Post Office Broadband Speeds

Standard option (ADSL) from Post Office comes with average download speed of 11Mbps. Average speed is the speed achievable for at least 50% of the customers at peak time.

Superfast fibre plans offer you a choice of 38Mbps or 67Mbps average download speed and recommended for HD streaming, watching TV and playing games online.

Actual speeds that a user gets may vary, depending on various factors, however, speed estimate is provided by your provider during the sign up procedure.

Post Office Broadband Deals

All broadband packages come with unlimited usage, free wireless router and include pay as you go calls. You can make free calls to Post Office landline numbers.

Unlimited Broadband
Average speed: 11Mbps. Unlimited usage and PAYG calls. Free setup.

Unlimited Fibre Broadband
Average speed: 38Mbps. Unlimited usage and PAYG calls. Free setup.

Unlimited Fibre Broadband Plus
Average speed: 67Mbps. Unlimited usage and PAYG calls. Free setup.

Currently, all deals include weekend calls and F-Secure Safe Internet Security for no extra cost for six months.

Post Office broadband offers UK based customer support and 12 month / 18 month/ 24 month contract lengths.

Post Office broadband customer satisfaction report

The following table published by Ofcom (annual report 2019) shows customer satisfaction levels for major UK providers including Post Office

Post Office broadband customer satisfaction
Source: Ofcom

See the full Ofcom report

Post Office broadband customer complaints report

Customer complaints data from Ofcom for Q1 2019 shows sharp increase in numbers (30 per 100,000 customers) during the quarter.

Post Office broadband complaints

See the full Ofcom report