Virgin Media Broadband Review

Last updated on June 4th, 2021 at 01:59 am

Virgin Media Broadband

Virgin Media offers the fastest, widely available broadband to homes and businesses using its cable based, fibre network. 

Like Sky and BT,  Virgin Media offers quad-play packages (broadband, TV, home phone and mobile) which combine superfast, fibre optic broadband, landline service with a wide range of TV channels. 

Virgin Mobile plans can be added to broadband at discounted price while selected broadband packages include 4G SIM for no extra cost. 

Virgin Media Broadband Deals

Virgin Media offers three major types of broadband deals which allow you to add home phone and TV or just subscribe for standalone broadband.

Broadband and Phone

Virgin Media Broadband and PhoneThere are four packages that include broadband and Virgin Phone line with Talk Weekends. 

M50 Fibre Broadband & Talk Weekends

Broadband with average download speed of 54Mbps and average upload speed of 3Mbps.

M100 Fibre Broadband & Talk Weekends

Broadband with average download speed of 108Mbps and average upload speed of 6Mbps.

M200 Fibre Broadband & Talk Weekends

Broadband with average download speed of 213Mbps and average upload speed of 20Mbps.

M350 Fibre Broadband & Talk Weekends

Broadband with average download speed of 362Mbps and average upload speed of 36Mbps. 

Plan Speed Cost
M100 and Weekends 108 Mbps £25 p/m
M200 and Weekends 213 Mbps £31 p/m
M350 and Weekends 362 Mbps £37 p/m
M500 and Weekends  516 Mbps £43 p/m

£x35 setup cost and 18 month contract apply.

See deals

What else you need to know:

  • Free calls include landline calls to numbers beginning 01, 02 and 03 and Virgin Mobile numbers and 0870 numbers during weekends (Saturday & Sunday).
  • One time set up fee applies to all deals.
  • Minimum 18 month contract applies.

Broadband, phone and TV 

Virgin Media broadband and TVVirgin Media offers triple-play bundles (broadband, phone and TV) with option to add its mobile plan too. 

Its TV service comes with TiVo box or advanced V6 box and includes 110 – 270 TV channels.

You get M50 or M100 or M500 fibre broadband with free weekend calls or anytime calls, depending on the bundle you choose. 

There are three bundles which you can customise to include additional features. 

Big Bundle 

It includes M100 fibre broadband (108Mbps average download speed), 110+ TV channels and Talk Weekends. 

Bigger Bundle 

It includes M100 fibre broadband (108Mbps average download speed), 230+ TV channels and Talk Weekends. BT Sport Ultimate and ESPN included. 

Ultimate Bundle

It includes M500 fibre broadband (516Mbps average download speed), 270+ TV channels and Talk Weekends. BT Sport Ultimate, ESPN, Sky Sports HD and Sky Cinema HD included

Package Speed Cost
54 Mbps £33
362 Mbps £49
bundle + Sports + 
213 Mbps £79
630 Mbps £79

£35 setup cost and 18 month contract apply. 

See deals

Virgin Media Broadband Only Plans

Virgin Media offers broadband only packages without Virgin Phone line. There are four plans which are subject to one time set up fee and 18 month minimum contract.

Plan Speed Cost
M350 362 Mbps £40 p/m
M100 108 Mbps £28 p/m
M200 213 Mbps £34 p/m
M500 516 Mbps £46 p/m

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Virgin Media Super Hub 3

Virgin Media Super Hub 3

The new WiFi router comes with Intelligent WiFi feature to ensure faster, more reliable wireless speeds on multiple devices all around the home.

With the Connect App and boosters, the WiFi connections can be easily managed for optimum performance.


Virgin Media cable broadband uses the latest DOCSIS 3 technology and offers much faster and more reliable speeds, when compared to other providers.

Virgin Media fibre optic broadband offers average download speeds which range between 54Mbps and 516Mbps. Various plans are now available as dual broadband & phone packages and triple-play TV, broadband & phone bundles. Quad-play bundles include Virgin Mobile 4G SIM with 4G data.

All Virgin Media broadband packages come with unlimited usage, Virgin Hub 3 and free weekend UK calls, 

With Virgin Media broadband, you get following free extras: 

  • Free access to Virgin Media WiFi on London Underground
  • Web Safe online protection.
  • F-Secure internet security
  • Free Virgin Media Connect app

Virgin Media Broadband Speeds and Performance

Virgin Media fibre optic broadband offers various average download speeds with its plans – 54Mbps, 108Mbps, 213Mbps and 362Mbps.

Download speed

Average Speed 
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Upload speed

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Average speed is the speed achievable by at least 50% of the customers at peak time (8 – 10pm). 

Virgin Media superfast & ultrafast speeds are great for large households with many devices and for streaming HD videos & quicker downloads. 

However, the actual speeds received at users’ end could vary. Below is the performance of various Virgin Media broadband packages, according to Ofcom 2020 speed report.

Package Average (Real-world)
Download speed (8 – 10pm)
Ofcom Broadband Speed Report 2020

Virgin Media broadband customer satisfaction report

According to the annual Ofcom 2020 report on broadband customer satisfaction, 85% of Virgin Media broadband customers are happy with its service quality.

Source: Ofcom

See the full Ofcom report

Virgin Media broadband customer complaints report

According to Ofcom’s quarterly report 2019 on broadband customer complaints, Virgin Media complaints reduced to 10 complaints per 100,000 customers in Q1 2019.

Source: Ofcom

See the full Ofcom report

Is Virgin Media Broadband any good?

Virgin Media broadband is not cheap, but it offers ultrafast speeds and extras that really offer value for money.

It offers a wide range of speed options – from 54Mbps to 630Mbps and also offers more triple play TV, broadband and phone bundles than other providers.

Its Hub 3 is one of the most reliable routers, while its free public WiFi allows you to connect and get ultra-fast speeds without the need for expensive mobile data.

Virgin Media service is award-winning and very reliable, as it received good ratings in various customer surveys including Ofcom’s nation-wide surveys..


Review Date
Reviewed Item
Virgin Media Broadband
Author Rating
Product Name
Virgin Media Fibre Broadband and TV Bundles
GBP 25