Plusnet or TalkTalk – which broadband should you choose?

Plusnet vs TalkTalk

Need to choose between TalkTalk and Plusnet? Both are budget broadband providers offering reliable, fast, low-priced broadband with great features.

In addition to the amazing savings, fibre broadband packages offered by these providers are great options for streaming, sharing and playing games online. 

But, which provider is better for you – Plusnet or TalkTalk? Let’s compare.

Speed

TalkTalk and Plusnet offer similar broadband plans which deliver more or less same kind of average download speeds and upload speeds.

However, you can get minimum speed guarantee and estimated speed range when you enter the location details like postcode and address, while you sign up. 

  *Download speed *Upload speed *Peak time speed
Plusnet Unlimited 10Mb 1Mb 12.9Mb
TalkTalk Fast 11Mb 1Mb 11Mb
Plusnet Unlimited Fibre 35Mb 9Mb 32.8Mb
TalkTalk Fibre 35 38Mb 9Mb 33.4Mb
Plusnet Unlimited Fibre Extra 66Mb 18Mb 61Mb
TalkTalk Fibre 65 67Mb 17Mb 64.1Mb

Cost

Both TalkTalk and Plusnet offer broadband deals offer great value for money with the discounts and promotional offers. 

  • Standard broadband – Plusnet Unlimited (10Mbps) is quite cheaper than TalkTalk Fast (11Mbps)
  • Fibre broadband – Fibre packages from Plusnet and TalkTalk come with similar price range, however, the deals are much cheaper than BT, Sky and EE.
  • In addition, TalkTalk Plusnet offer gifts like vouchers and reward cards generously to the new customers.

Features

  Plusnet TalkTalk
Truly unlimited broadband Yes
Fibre WiFi router Yes Yes
Home Phone Yes Yes
Inclusive calls No No
TV service Yes Yes
Mobile plans Yes No
Public WiFi No No
Cloud storage No No
Parental controls Yes Yes
UK based customer support Yes No
Fixed price No No
Flexible 12 or 18 month contracts Yes Yes

Truly unlimited

Both Plusnet and TalkTalk do not have fair usage cap – absolutely no usage limit applies. Neither there is any traffic management which means these providers will not reduce the speeds during peak times.

Fibre routers

TalkTalk Plusnet WiFi routersTalkTalk Fast (ADSL) package includes SuperRouter. TalkTalk fibre customers get the new WiFi Hub router.

By comparison, Plusnet Unlimited customers get Hub Zero and Plusnet fibre packages (Unlimited fibre & Unlimitd fibre extra) include Hub One router.

Router specs Plusnet Hub Zero TalkTalk SuperRouter Plusnet Hub One TalkTalk WiFi Hub
Model Sagemcom 2704N HG635 BT hub 5A Sagemcom Fast 5364
Built-in modem No ADSL/VDSL modem VDSL modem VDSL modem
WiFi bands Single ( 2.4GHz ) Dual (2.4GHz & 5GHz) Dual (2.4GHz & 5GHz) Dual (2.4GHz & 5GHz)
Wireless 802.11b/g/n 802.11b/g/n/ac 802.11b/g/n/ac 802.11ac Wave 2
Antennas No 3 x 3 2 3 x 3
Ethernet 4 LAN ports (upto 100Mbps) 4 LAN ports (upto 1000Mbps)
1 WAN
4 LAN ports (upto 1000Mbps)
1 WAN
4 LAN ports (upto 1733Mbps)
1 WAN
USB port No Yes Yes Yes
Setup WPS Wi-Fi Protected Setup (WPS) Wi-Fi Protected Setup (WPS) Wi-Fi Protected Setup (WPS)
Security WPA2 WPA2 WPA2, WPA, WEP WPA2, WPA, WEP
Cost Free Free Free Free
Delivery charge Free Free Free Free

Home Phone

Plusnet and TalkTalk broadband packages include home phone, line rental and pay as you go calls.

Additional call plans will cost extra.

However, TalkTalk call plans come with flexible 1 month contract.

Home Phone Plusnet TalkTalk
Line rental Yes Yes
PAYG calls Yes Yes
Eve & weekend & mobile £5 a month No
Unlimited UK & mobile £9 a month £12 a month
International £9 a month £10 a month

TV

Youview TV box

TalkTalk broadband customers can add TV service or new customers can just sign up for the triple-play bundles.

Plusnet TV is exclusive to its fibre customers. It includes 20 premium channels.

Both TV services are delivered via Youview and Youview+ TV boxes. 

TV features Plusnet TalkTalk
Youview/Youview+ TV box Yes Yes
Freeview channels Yes Yes
BT Sport Included Add-on
Sky Sport add-on Yes Yes
Sky Cinema add-on Yes Yes
Netflix add-on Yes Yes
Setup cost £57.99 £25
Monthly cost £5 a month £4 a month

Online Security

TalkTalk offers HomeSafe parental controls for safer browsing. Supersafe which is advanced internet security feature is included on selected plans. Supersafe protects devices from viruses and malware.

SafeGuard is similar feature from Plusnet to help users block specific websites and categories.

Customer Satisfaction

Ofcom’s latest reports on customer complaints and customer service clearly show that Plusnet is better than TalkTalk, when it comes to customer support.

  Plusnet
broadband
TalkTalk
broadband
Plusnet
Homephone
TalkTalk
Homephone
Complaints per
100,000 customers (Q3 2019)
22 22 17 17
Satisfaction (April 2019) 86% 80% 89% 81%

Coverage

Both Plusnet and TalkTalk are based on Openreach platform, so they have similar range of coverage or availability.

TalkTalk offers a few more faster fibre plans, when compared to Plusnet.

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